폴로 11/19일 주문건중에 물건 하나 오지않고 캔슬되어 멜을 보냈었는데..
첫번째 회신때에는 취소 처리해준다고했는데..
이미 카드결재금은 나갔고 그렇다고해섯다고해서 카드 승인취소가 들어오지 않고있어서..
재문의 요청을 했더니만..
두번째 아래와 같이 왔네요..
이걸 어찌 해야하나요??요건 첫번째 회신온내용이구요..
Dear Najung,

Thank you for your email regarding the RalphLauren.com transaction that appears on your billing statement.

We have researched your account and verified that this amount is an authorization hold. You will not be charged for the cancelled item

Typically, it takes US banks up to 5 business days to remove authorization holds; however, all banks and their policies do vary. We recommend contacting your financial institution for additional information regarding their current policies.

If we can provide further assistance at RalphLauren.com, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday.

Sincerely,

Blake C.

이건 두번째 회신내용이여요..
이거 배송쪽으로 문의하라는 내용 맞는거죠??
Dear Ralph Lauren Customer,

Thank you for contacting RalphLauren.com customer assistance.

We apologize that you are unable to track your order with the tracking number provided. Although your order was delivered, we do not have access to updated tracking information. We recommend contacting your forwarding company to confirm delivery.

If you need further assistance, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. We look forward to providing you with the legendary service you have come to expect from RalphLauren.com.

Sincerely,