주문을했는데 오더히스토리에 오더내역도 없고
오더넘버도 안나와서.. 평소에는 바로 이메일로 보내주고 잘 진행 됐거든요...
그래서 문의하니까 카드홀드 어쩌고 저쩌고 해서...
신용카드 홈페이지 들어가서 빌링 영문주소 등록하고 다시 문의했더니iv>
답장이 이렇게 나왔어요...
뭔뜻인지 모르겠어요 ㅠㅠ 뉴걸선배님들 도움 좀 부탁드릴게요!
Dear Myungwook,
Thank you for contacting ClubMonaco.com customer assistance.
We apologize; however, we were unable to locate an order in our system that was placed using your name or this email address. Once an order is successfully placed on our website, we send an order confirmation with your ClubMonaco.com order number to the email address listed when the order is placed.
Please login prior to placing future orders to ensure that they are included in your account. We apologize; however, we are unable to move any existing orders to your account.
If you need additional assistance, please email us or call 1-888-733-6410. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. It is our priority to provide you with exceptional service you have come to expect from Club Monaco.
Sincerely,